Communication

Topics

Choose a topic to revise

Sample objectives

What this unit covers

• Communication with other ICT users using email: Understand the features, applications, and limitations of email communication, including appropriate language, employer guidelines, security considerations, netiquette, email groups, carbon copy (cc), blind carbon copy (bcc), forwarding, and attachments. Recognize the characteristics and impacts of spam emails and the strategies that can be employed to mitigate spam.
• Effective use of the internet: Understand the internet's features, uses, benefits, and drawbacks, including distinctions between the internet, intranet, extranet, and the World Wide Web; recognize types of online platforms such as blogs, forums, wikis, and social networks; explain internet components like ISPs, web address structure, URLs, hyperlinks, and browsers; use search engines effectively considering speed, information volume, relevance, and reliability; assess online information for currency, trustworthiness, bias, and validity; know internet protocols including HTTP, HTTPS, FTP, and SSL; and identify internet risks such as exposure to inappropriate or illegal content and methods to control data access via parental, educational, and ISP restrictions.