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Learning objective

Understand the features, purposes, and uses of both technical and user documentation. Recognize the parts of technical documentation such as system/program purpose, system limitations, program listing and language, flowcharts or algorithms, hardware and software needs, file structures, variable lists, input and output formats, sample or test runs, and validation routines. Identify components of user documentation including system purpose and limitations, hardware and software requirements, instructions for loading, running, or installing software, saving files, printing data, adding, deleting, or editing records, input and output formats, sample runs, error messages and handling, troubleshooting guides or helplines, FAQs, and glossaries.

Read the explanation, check the common trap, then practise with flashcards and questions.

Exam focus

  • Read the explanation.
  • Check key terms.
  • Practise with linked questions.
Cambridge IGCSE Information and Communication TechnologyThe systems life cycle

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Quick explanation

Understand the features, purposes, and uses of both technical and user documentation. Recognize the parts of technical documentation such as system/program purpose, system limitations, program listing and language, flowcharts or algorithms, hardware and software needs, file structures, variable lists, input and output formats, sample or test runs, and validation routines. Identify components of user documentation including system purpose and limitations, hardware and software requirements, instructions for loading, running, or installing software, saving files, printing data, adding, deleting, or editing records, input and output formats, sample runs, error messages and handling, troubleshooting guides or helplines, FAQs, and glossaries

  • This point belongs to Documentation, especially Documentation outcomes.
  • You need to be able to understand the features, purposes, and uses of both technical and user documentation. Recognize the parts of technical documentation such as system/program purpose, system limitations, program listing and language, flowcharts or algorithms, hardware and software needs, file structures, variable lists, input and output formats, sample or test runs, and validation routines. Identify components of user documentation including system purpose and limitations, hardware and software requirements, instructions for loading, running, or installing software, saving files, printing data, adding, deleting, or editing records, input and output formats, sample runs, error messages and handling, troubleshooting guides or helplines, FAQs, and glossaries.
  • The key ideas to know are Describe, Identify, and Explain.
  • Use the linked flashcards and practice questions to check recall, then practise applying the idea in an exam-style answer.

Key concepts

DescribeIdentifyExplain

Why it matters

This objective helps connect Documentation outcomes to exam-style questions, flashcards, and revision notes for Documentation.

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Paper 1 structured question: Documentation

Paper 1Theory5 marks

Description

Documentation Components

The technical documentation includes system purpose, program listing, flowcharts, hardware/software requirements, file structures, variable lists, input/output formats, sample runs, and validation routines. The user documentation includes system purpose, hardware/software requirements, instructions for installation, saving files, printing data, managing records, input/output formats, sample runs, error messages and handling, troubleshooting guides, FAQs, and glossaries.

  1. a

    Identify two components that are found only in technical documentation.

    Aim for approximately 2 distinct marking points.

    [2]
  2. b

    Explain why troubleshooting guides are included in user documentation but not in technical documentation.

    Aim for approximately 3 distinct marking points.

    [3]
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