Operational Management

Setting operational objectives

Costs, quality, speed, flexibility, environmental objectives and added value.

Analysing operational performance

Operational data used in decision making and planning.

Increasing efficiency and productivity

Capacity, efficiency, lean production, resource mix and technology.

Improving quality

Quality assurance, quality control and the consequences of poor quality.

Managing inventory and supply chains

Matching supply to demand, inventory control, supplier choice and outsourcing.