EcoWash serves online shoppers while training staff; the case evidence includes customer retention of ?7,597, sales of 617 units, and a 42% change in costs or demand. Which option best applies Explain why objectives differ between businesses, including business size, competition and not-for-profit status?

The correct option is: Use competition to judge customer retention, suppliers impact, and the business objective in Changing objectives and success measures.

This is the best-supported choice because Use competition to judge customer retention, suppliers impact, and the business objective in Changing objectives and success measures. The case evidence gives ?9,097, 617 units, and 42%, so the answer must explain the commercial effect rather than repeat a definition. The distractors are weaker because they confuse gross and net profit, miss the suppliers, or ignore the business objective.