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Cambridge IGCSE Information and Communication Technology practice

Paper 1 structured question: Communication with other ICT users using email

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Communication with other ICT users using email

Exam-style question

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Paper 1Theory2 marks

An employee receives many spam emails daily.

Description

Spam Email Issue

Spam emails are unsolicited messages that clutter inboxes and may contain harmful content. The employee wants to reduce spam and protect their email account.

  1. a

    Identify two strategies the employee can use to reduce spam emails.

    Aim for approximately 2 distinct marking points.

    [2]

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Paper 1 structured question: Communication with other ICT users using email

Paper 1Theory2 marks

Description

Company Email Policy

The company requires employees to use appropriate language, follow netiquette, and adhere to security guidelines. Employees should use cc and bcc fields correctly, avoid forwarding sensitive information, and be aware of spam risks.

  1. a

    Explain two reasons why appropriate language and netiquette are important in company emails.

    Aim for approximately 2 distinct marking points.

    [2]