Question detail
PixelPrint serves small retailers while taking a loan; the case evidence includes capacity utilisation of ?3,900, sales of 180 units, and a 35% change in costs or demand. Which option best applies Explain how businesses identify and measure quality problems?
Try the question, check the answer, then read the explanation to understand the curriculum point.
At a glance
MCQ
Type
practice
Style
Topic
The concept of quality
Question
- A. Use quality problems, quality to judge capacity utilisation, customers impact, and the business objective in Quality expectations and problems.
- B. Give only a definition of The concept of quality without using the case evidence.
- C. Treat stakeholders and shareholders as identical and ignore the effect on customers.
- D. Choose the largest sales figure without checking costs, finance, or context.
Answer
The correct option is: Use quality problems, quality to judge capacity utilisation, customers impact, and the business objective in Quality expectations and problems.
Explanation
Choose this response because Use quality problems, quality to judge capacity utilisation, customers impact, and the business objective in Quality expectations and problems. The case evidence gives ?5,400, 180 units, and 35%, so the answer must explain the commercial effect rather than repeat a definition. The distractors are weaker because they confuse stakeholders and shareholders, miss the customers, or ignore the business objective.
Common mistake
Quality expectations and problems common mistake 1
Giving a vague answer instead of directly addressing: Explain how businesses identify and measure quality problems..
Answer by clearly explaining how to explain how businesses identify and measure quality problems..
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