Business operations

Topics

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Sample objectives

What this unit covers

• Production processes: Explain job production and flow production.
• Production processes: Explain when job production or flow production would be appropriate for a business.
• Production processes: Explain how just in time production can affect efficiency.
• Production processes: Explain how lean production techniques can make production more efficient.
• The role of procurement: Evaluate just in time stock management for a given business.
• The role of procurement: Explain the benefits of reduced stock costs and the risks of frequent deliveries and lost purchasing economies.
• The role of procurement: Explain procurement and logistics and their effect on efficiency and unit costs.
• The role of procurement: Analyse factors affecting supplier choice, including price, quality and reliability.
• The concept of quality: Explain consequences of quality issues for a business.
• The concept of quality: Explain how businesses identify and measure quality problems.
• The concept of quality: Explain possible quality issues as businesses grow, especially through outsourcing and franchising.
• The concept of quality: Explain methods of maintaining consistent quality, including total quality management.
• Good customer services: Explain dangers of poor customer service, including dissatisfied customers, poor word of mouth and reduced revenue.
• Good customer services: Explain methods of good customer service, including product knowledge, customer engagement and after-sales services.
• Good customer services: Explain how advances in ICT have allowed customer services to develop through websites, e-commerce and social media.