Topic study hub
The concept of quality
Study how businesses identify, maintain and benefit from quality while managing quality costs.
7
Objectives
10
Flashcards
10
Questions
90 min
Study time
AqaGcseBusinessBusiness operations
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Syllabus checklist
What you need to know
7 objective pages available
Quality expectations and problems3 objectives
- Explain customer expectations of quality in goods and services.
- Explain how businesses identify and measure quality problems.
- Explain consequences of quality issues for a business.
Maintaining quality4 objectives
- Explain methods of maintaining consistent quality, including total quality management.
- Identify advantages to a business of using total quality management.
- Explain costs and benefits of maintaining quality, including sales, reputation, price, inspection, training and recalls.
- Explain possible quality issues as businesses grow, especially through outsourcing and franchising.
Key terms
qualitycustomer expectationsquality problemsExplaintotal quality managementIdentifyreputationoutsourcingfranchising
Exam tips
- Quality expectations and problems exam tip 1: Use precise subject-specific vocabulary when you explain how to explain customer expectations of quality in goods and services..
- Quality expectations and problems exam tip 1: Use precise subject-specific vocabulary when you explain how to explain how businesses identify and measure quality problems..
Common mistakes
- Quality expectations and problems common mistake 1: Answer by clearly explaining how to explain customer expectations of quality in goods and services..
- Quality expectations and problems common mistake 1: Answer by clearly explaining how to explain how businesses identify and measure quality problems..
Practice preview
- StyleHub serves small retailers while taking a loan; the case evidence includes capacity utilisation of ?7,107, sales of 292 units, and a 32% change in costs or demand. Which option best applies Explain customer expectations of quality in goods and services?
- Northline Gym serves repeat customers while raising prices; the case evidence includes unit contribution of ?7,030, sales of 365 units, and a 35% change in costs or demand. Which option best applies Explain customer expectations of quality in goods and services?
- PixelPrint serves business clients while changing promotion; the case evidence includes supplier lead time of ?10,417, sales of 302 units, and a 36% change in costs or demand. Which option best applies Explain customer expectations of quality in goods and services?
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