Question detail
SwiftServe serves business clients while changing promotion; the case evidence includes supplier lead time of ?2,081, sales of 916 units, and a 14% change in costs or demand. Which option best applies Explain how businesses identify and measure quality problems?
Try the question, check the answer, then read the explanation to understand the curriculum point.
At a glance
MCQ
Type
practice
Style
Topic
The concept of quality
Question
- A. Use quality problems, quality to judge average order value, local community impact, and the business objective in Quality expectations and problems.
- B. Give only a definition of The concept of quality without using the case evidence.
- C. Treat gross and net profit as identical and ignore the effect on local community.
- D. Choose the largest sales figure without checking costs, finance, or context.
Answer
The correct option is: Use quality problems, quality to judge average order value, local community impact, and the business objective in Quality expectations and problems.
Explanation
This is the best-supported choice because Use quality problems, quality to judge average order value, local community impact, and the business objective in Quality expectations and problems. The case evidence gives ?3,581, 916 units, and 14%, so the answer must explain the commercial effect rather than repeat a definition. The distractors are weaker because they confuse gross and net profit, miss the local community, or ignore the business objective.
Common mistake
Quality expectations and problems common mistake 1
Giving a vague answer instead of directly addressing: Explain how businesses identify and measure quality problems..
Answer by clearly explaining how to explain how businesses identify and measure quality problems..
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