Question detail
EcoWash serves online shoppers while training staff; the case evidence includes customer retention of ?5,350, sales of 290 units, and a 29% change in costs or demand. Which option best applies Explain methods of maintaining consistent quality, including total quality management?
Try the question, check the answer, then read the explanation to understand the curriculum point.
At a glance
MCQ
Type
practice
Style
Topic
The concept of quality
Question
- A. Use total quality management to judge capacity utilisation, lenders impact, and the business objective in Maintaining quality.
- B. Give only a definition of The concept of quality without using the case evidence.
- C. Treat gross and net profit as identical and ignore the effect on lenders.
- D. Choose the largest sales figure without checking costs, finance, or context.
Answer
The correct option is: Use total quality management to judge capacity utilisation, lenders impact, and the business objective in Maintaining quality.
Explanation
This option works because Use total quality management to judge capacity utilisation, lenders impact, and the business objective in Maintaining quality. The case evidence gives ?6,850, 290 units, and 29%, so the answer must explain the commercial effect rather than repeat a definition. The distractors are weaker because they confuse gross and net profit, miss the lenders, or ignore the business objective.
Common mistake
Maintaining quality common mistake 1
Giving a vague answer instead of directly addressing: Explain methods of maintaining consistent quality, including total quality management..
Answer by clearly explaining how to explain methods of maintaining consistent quality, including total quality management..
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