Question detail
GreenGlow serves online shoppers while training staff; the case evidence includes customer retention of ?3,808, sales of 398 units, and a 7% change in costs or demand. Which option best applies Explain methods of maintaining consistent quality, including total quality management?
Try the question, check the answer, then read the explanation to understand the curriculum point.
At a glance
MCQ
Type
practice
Style
Topic
The concept of quality
Question
- A. Use total quality management to judge labour productivity, managers impact, and the business objective in Maintaining quality.
- B. Give only a definition of The concept of quality without using the case evidence.
- C. Treat efficiency and productivity as identical and ignore the effect on managers.
- D. Choose the largest sales figure without checking costs, finance, or context.
Answer
The correct option is: Use total quality management to judge labour productivity, managers impact, and the business objective in Maintaining quality.
Explanation
This option works because Use total quality management to judge labour productivity, managers impact, and the business objective in Maintaining quality. The case evidence gives ?5,308, 398 units, and 7%, so the answer must explain the commercial effect rather than repeat a definition. The distractors are weaker because they confuse efficiency and productivity, miss the managers, or ignore the business objective.
Common mistake
Maintaining quality common mistake 1
Giving a vague answer instead of directly addressing: Explain methods of maintaining consistent quality, including total quality management..
Answer by clearly explaining how to explain methods of maintaining consistent quality, including total quality management..
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