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Cambridge IGCSE Information and Communication Technology practice

Paper 1 structured question: Documentation

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1

Paper

6

Marks

Topic

Documentation

Exam-style question

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Paper 1Theory6 marks

A user is trying to understand how to operate a new software application using the provided documentation.

Description

User Documentation Features

The user documentation includes system purpose and limitations, hardware/software requirements, instructions for loading and running the software, saving files, printing data, adding, deleting, or editing records, input/output formats, sample runs, error messages and handling, troubleshooting guides, FAQs, and glossaries.

  1. a

    State three types of information a user would find in the documentation to help with data management.

    Aim for approximately 3 distinct marking points.

    [3]
  2. b

    Describe how error messages and troubleshooting guides in user documentation assist users.

    Aim for approximately 3 distinct marking points.

    [3]

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Paper 1 structured question: Documentation

Paper 1Theory5 marks

Description

Documentation Components

The technical documentation includes system purpose, program listing, flowcharts, hardware/software requirements, file structures, variable lists, input/output formats, sample runs, and validation routines. The user documentation includes system purpose, hardware/software requirements, instructions for installation, saving files, printing data, managing records, input/output formats, sample runs, error messages and handling, troubleshooting guides, FAQs, and glossaries.

  1. a

    Identify two components that are found only in technical documentation.

    Aim for approximately 2 distinct marking points.

    [2]
  2. b

    Explain why troubleshooting guides are included in user documentation but not in technical documentation.

    Aim for approximately 3 distinct marking points.

    [3]