Question detail
SolarSprout serves online shoppers while training staff; the case evidence includes customer retention of ?2,005, sales of 390 units, and a 22% change in costs or demand. Which option best applies Explain consequences of quality issues for a business?
Try the question, check the answer, then read the explanation to understand the curriculum point.
At a glance
MCQ
Type
practice
Style
Topic
The concept of quality
Question
- A. Use quality to judge gross profit margin, suppliers impact, and the business objective in Quality expectations and problems.
- B. Give only a definition of The concept of quality without using the case evidence.
- C. Treat internal and external finance as identical and ignore the effect on suppliers.
- D. Choose the largest sales figure without checking costs, finance, or context.
Answer
The correct option is: Use quality to judge gross profit margin, suppliers impact, and the business objective in Quality expectations and problems.
Explanation
The answer is commercially strongest because Use quality to judge gross profit margin, suppliers impact, and the business objective in Quality expectations and problems. The case evidence gives ?3,505, 390 units, and 22%, so the answer must explain the commercial effect rather than repeat a definition. The distractors are weaker because they confuse internal and external finance, miss the suppliers, or ignore the business objective.
Common mistake
Quality expectations and problems common mistake 1
Giving a vague answer instead of directly addressing: Explain consequences of quality issues for a business..
Answer by clearly explaining how to explain consequences of quality issues for a business..
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