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Training
Study how training supports productivity, quality, customer service and adaptation to change.
5
Objectives
10
Flashcards
10
Questions
90 min
Study time
AqaGcseBusinessHuman resources
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Syllabus checklist
What you need to know
5 objective pages available
Training benefits and methods5 objectives
- Explain benefits of training employees, including productivity, adapting to technology, motivation, retention, quality goods and customer service.
- Explain induction training, on-the-job training and off-the-job training.
- Explain benefits of induction training.
- Analyse benefits and drawbacks of on-the-job and off-the-job training.
- Evaluate which training method would be most appropriate for different businesses.
Key terms
RetentionOn‑the‑job trainingEmployee retentionTrainingBlended learning
Exam tips
- Answering short answer questions about training benefits: Start with a clear statement of the benefit, give a specific example, and explain the impact on the business.
- Planning your answer structure: Begin with a clear definition, then describe the methods, give a realistic example, and finish with the benefits.
Common mistakes
- Assuming training always reduces costs: Training may increase short‑term costs but can improve productivity, quality and employee motivation, leading to long‑term savings.
- Confusing induction with general training: Induction is a specific, initial programme that introduces new staff to the organisation, whereas general training can occur at any stage of employment and covers a wider range of skills.
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