Training study guide

A planned process of learning that improves employee skills, knowledge and performance.

A formal, initial programme that introduces new staff to the company’s culture, policies, procedures and their specific job role.

A structured programme that introduces new employees to the organisation, its culture, policies, and their specific role.

Training that takes place while employees perform their normal work duties, using real tasks, equipment and processes.

Training that takes place while the employee is performing their normal duties, using real work tasks.

Exam practice

• Which of the following is NOT a direct benefit of employee training?
• Explain how training can improve customer service in a small online retail business.
• Which of the following best describes induction training?
• Explain the main difference between on‑the‑job training and off‑the‑job training, and give an example of each in a small manufacturing business.
• Which of the following is a primary benefit of induction training for new employees?
• Explain how induction training can improve employee retention in a small manufacturing business.
• Which of the following statements best describes a key advantage of on‑the‑job training compared with off‑the‑job training?
• Evaluate the suitability of on‑the‑job training for a small manufacturer that needs to keep up with rapid technological change.
• Which training method is most suitable for a small manufacturer that needs to upskill workers on new machinery but has a limited budget and time?
• Evaluate which training method would be most appropriate for an online service business that requires staff to learn new software and customer‑service skills.