Topic study hub
Good customer services
Study how customer service supports satisfaction, loyalty, revenue and profitability.
5
Objectives
10
Flashcards
10
Questions
90 min
Study time
AqaGcseBusinessBusiness operations
Choose a revision tool
Start revising Good customer services
Syllabus checklist
What you need to know
5 objective pages available
Customer service methods and impacts4 objectives
- Explain methods of good customer service, including product knowledge, customer engagement and after-sales services.
- Explain benefits of good customer service, including customer satisfaction, loyalty, increased spend and profitability.
- Explain dangers of poor customer service, including dissatisfied customers, poor word of mouth and reduced revenue.
- Analyse techniques businesses use to provide good customer service.
Customer service and ICT1 objectives
- Explain how advances in ICT have allowed customer services to develop through websites, e-commerce and social media.
Key terms
customer serviceproduct knowledgeloyaltyExplainAnalysewebsites
Exam tips
- Customer service methods and impacts exam tip 1: Use precise subject-specific vocabulary when you explain how to explain methods of good customer service, including product knowledge, customer engagement and after-sales services..
- Customer service methods and impacts exam tip 1: Use precise subject-specific vocabulary when you explain how to explain benefits of good customer service, including customer satisfaction, loyalty, increased spend and profitability..
Common mistakes
- Customer service methods and impacts common mistake 1: Answer by clearly explaining how to explain methods of good customer service, including product knowledge, customer engagement and after-sales services..
- Customer service methods and impacts common mistake 1: Answer by clearly explaining how to explain benefits of good customer service, including customer satisfaction, loyalty, increased spend and profitability..
Practice preview
- PixelPrint serves premium buyers while launching a product; the case evidence includes labour productivity of ?10,551, sales of 911 units, and a 14% change in costs or demand. Which option best applies Explain methods of good customer service, including product knowledge, customer engagement and after-sales services?
- MetroMove serves commuters while opening a second outlet; the case evidence includes net profit margin of ?10,988, sales of 443 units, and a 11% change in costs or demand. Which option best applies Explain methods of good customer service, including product knowledge, customer engagement and after-sales services?
- EcoWash serves health-conscious consumers while cutting delivery times; the case evidence includes cash inflow of ?7,134, sales of 149 units, and a 39% change in costs or demand. Which option best applies Explain methods of good customer service, including product knowledge, customer engagement and after-sales services?
Continue by objective
Objectives are grouped by subtopic so students can jump straight to the exact skill they want to revise.
Related topics