Explain how advances in ICT have allowed customer services to develop through websites, e-commerce and social media.

This business idea, Explain how advances in ICT have allowed customer services to develop through websites, e-commerce and social media sits within Customer service and ICT and Good customer services for AQA GCSE Business 8132. Use a business such as Northline Gym serves premium buyers while launching a product; the case evidence includes labour productivity of ?8,094, sales of 229 units, and a 15% change in costs or demand to keep the explanation applied. The important reasoning is to connect social media, ICT, e-commerce, websites with the business objective, the financial implication, and the effect on customers. Avoid treating margin and markup as the same thing. A high-quality answer should explain the commercial trade-off, use precise evidence, and finish with a judgement that depends on the context rather than a generic definition.