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Good customer services revision notes
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Good customer services
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Good customer services
Customer engagement is the process of building a relationship with customers through interaction, communication and value‑adding activities that encourage them to participate, share feedback and remain loyal.
Customer satisfaction is the extent to which a product or service meets or exceeds a customer's expectations.
The support and assistance a business provides to customers before, during, and after a purchase.
Customer service is the support and assistance provided to customers before, during, and after a purchase to ensure satisfaction and build loyalty.
Online buying and selling of goods and services via the internet.
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