Question detail
CraftCrate serves repeat customers while raising prices; the case evidence includes unit contribution of ?7,640, sales of 180 units, and a 39% change in costs or demand. Which option best applies Analyse techniques businesses use to provide good customer service?
Try the question, check the answer, then read the explanation to understand the curriculum point.
At a glance
MCQ
Type
practice
Style
Topic
Good customer services
Question
- A. Use customer service to judge capacity utilisation, managers impact, and the business objective in Customer service methods and impacts.
- B. Give only a definition of Good customer services without using the case evidence.
- C. Treat stakeholders and shareholders as identical and ignore the effect on managers.
- D. Choose the largest sales figure without checking costs, finance, or context.
Answer
The correct option is: Use customer service to judge capacity utilisation, managers impact, and the business objective in Customer service methods and impacts.
Explanation
Choose this response because Use customer service to judge capacity utilisation, managers impact, and the business objective in Customer service methods and impacts. The case evidence gives ?9,140, 180 units, and 39%, so the answer must explain the commercial effect rather than repeat a definition. The distractors are weaker because they confuse stakeholders and shareholders, miss the managers, or ignore the business objective.
Common mistake
Customer service methods and impacts common mistake 1
Giving a vague answer instead of directly addressing: Analyse techniques businesses use to provide good customer service..
Answer by clearly explaining how to analyse techniques businesses use to provide good customer service..
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