Study resource
Good customer services exam tips
Use these exam tips for Good customer services in AQA Business 8132. The page is built from approved learning objectives for this topic and links back to the wider unit, topic hub, and related revision assets.
At a glance
exam tips
Resource type
Topic
Good customer services
Exam tips
Customer service methods and impacts exam tip 1
Use precise subject-specific vocabulary when you explain how to explain methods of good customer service, including product knowledge, customer engagement and after-sales services..
This keeps your answer tightly aligned to the approved learning objective for Customer service methods and impacts.
Customer service methods and impacts exam tip 1
Use precise subject-specific vocabulary when you explain how to explain benefits of good customer service, including customer satisfaction, loyalty, increased spend and profitability..
This keeps your answer tightly aligned to the approved learning objective for Customer service methods and impacts.
Customer service methods and impacts exam tip 1
Use precise subject-specific vocabulary when you explain how to explain dangers of poor customer service, including dissatisfied customers, poor word of mouth and reduced revenue..
This keeps your answer tightly aligned to the approved learning objective for Customer service methods and impacts.
Customer service methods and impacts exam tip 1
Use precise subject-specific vocabulary when you explain how to analyse techniques businesses use to provide good customer service..
This keeps your answer tightly aligned to the approved learning objective for Customer service methods and impacts.
Customer service and ICT exam tip 1
Use precise subject-specific vocabulary when you explain how to explain how advances in ICT have allowed customer services to develop through websites, e-commerce and social media..
This keeps your answer tightly aligned to the approved learning objective for Customer service and ICT.
Related topics