Study resource
Good customer services common mistakes
Use these common mistakes for Good customer services in AQA Business 8132. The page is built from approved learning objectives for this topic and links back to the wider unit, topic hub, and related revision assets.
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common mistakes
Resource type
Topic
Good customer services
Common mistakes
Customer service methods and impacts common mistake 1
Giving a vague answer instead of directly addressing: Explain methods of good customer service, including product knowledge, customer engagement and after-sales services..
Answer by clearly explaining how to explain methods of good customer service, including product knowledge, customer engagement and after-sales services..
Customer service methods and impacts common mistake 1
Giving a vague answer instead of directly addressing: Explain benefits of good customer service, including customer satisfaction, loyalty, increased spend and profitability..
Answer by clearly explaining how to explain benefits of good customer service, including customer satisfaction, loyalty, increased spend and profitability..
Customer service methods and impacts common mistake 1
Giving a vague answer instead of directly addressing: Explain dangers of poor customer service, including dissatisfied customers, poor word of mouth and reduced revenue..
Answer by clearly explaining how to explain dangers of poor customer service, including dissatisfied customers, poor word of mouth and reduced revenue..
Customer service methods and impacts common mistake 1
Giving a vague answer instead of directly addressing: Analyse techniques businesses use to provide good customer service..
Answer by clearly explaining how to analyse techniques businesses use to provide good customer service..
Customer service and ICT common mistake 1
Giving a vague answer instead of directly addressing: Explain how advances in ICT have allowed customer services to develop through websites, e-commerce and social media..
Answer by clearly explaining how to explain how advances in ICT have allowed customer services to develop through websites, e-commerce and social media..
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