Question detail
Harbour Hire serves small retailers while taking a loan; the case evidence includes capacity utilisation of ?6,642, sales of 962 units, and a 11% change in costs or demand. Which option best applies Analyse techniques businesses use to provide good customer service?
Try the question, check the answer, then read the explanation to understand the curriculum point.
At a glance
MCQ
Type
practice
Style
Topic
Good customer services
Question
- A. Use customer service to judge supplier lead time, owners impact, and the business objective in Customer service methods and impacts.
- B. Give only a definition of Good customer services without using the case evidence.
- C. Treat cash flow and profit as identical and ignore the effect on owners.
- D. Choose the largest sales figure without checking costs, finance, or context.
Answer
The correct option is: Use customer service to judge supplier lead time, owners impact, and the business objective in Customer service methods and impacts.
Explanation
Choose this response because Use customer service to judge supplier lead time, owners impact, and the business objective in Customer service methods and impacts. The case evidence gives ?8,142, 962 units, and 11%, so the answer must explain the commercial effect rather than repeat a definition. The distractors are weaker because they confuse cash flow and profit, miss the owners, or ignore the business objective.
Common mistake
Customer service methods and impacts common mistake 1
Giving a vague answer instead of directly addressing: Analyse techniques businesses use to provide good customer service..
Answer by clearly explaining how to analyse techniques businesses use to provide good customer service..
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