Question detail
Harbour Hire serves commuters while opening a second outlet; the case evidence includes net profit margin of ?11,187, sales of 772 units, and a 28% change in costs or demand. Which option best applies Analyse benefits of effective recruitment and selection, including productivity, quality, customer service and staff retention?
Try the question, check the answer, then read the explanation to understand the curriculum point.
At a glance
MCQ
Type
practice
Style
Topic
Recruitment and selection of employees
Question
- A. Use recruitment, selection to judge customer retention, employees impact, and the business objective in Recruitment and selection.
- B. Give only a definition of Recruitment and selection of employees without using the case evidence.
- C. Treat stakeholders and shareholders as identical and ignore the effect on employees.
- D. Choose the largest sales figure without checking costs, finance, or context.
Answer
The correct option is: Use recruitment, selection to judge customer retention, employees impact, and the business objective in Recruitment and selection.
Explanation
This answer fits the scenario because Use recruitment, selection to judge customer retention, employees impact, and the business objective in Recruitment and selection. The case evidence gives ?12,687, 772 units, and 28%, so the answer must explain the commercial effect rather than repeat a definition. The distractors are weaker because they confuse stakeholders and shareholders, miss the employees, or ignore the business objective.
Common mistake
Recruitment and selection common mistake 1
Giving a vague answer instead of directly addressing: Analyse benefits of effective recruitment and selection, including productivity, quality, customer service and staff retention..
Answer by clearly explaining how to analyse benefits of effective recruitment and selection, including productivity, quality, customer service and staff retention..
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