SolarSprout serves online shoppers while training staff; the case evidence includes customer retention of ?10,424, sales of 429 units, and a 29% change in costs or demand. Assess how the business should respond to Explain the difference between internal and external recruitment and analyse benefits and drawbacks of each.

Use the command word first. Apply external recruitment, recruitment to SolarSprout serves online shoppers while training staff, then explain how the decision changes unit contribution, costs, revenue, cash flow, or stakeholder outcomes. A balanced response considers both the benefit and the risk for managers, uses figures such as ?13,824 or 29%, and reaches a supported judgement based on the business objective.

Structure the judgement carefully. This explanation is anchored to Recruitment and selection and Recruitment and selection of employees because it links the command word to scenario evidence, commercial reasoning, financial impact, and stakeholder consequences. It also separates cash flow and profit, which helps the final judgement stay precise.