Question detail
CycleNest serves health-conscious consumers while cutting delivery times; the case evidence includes cash inflow of ?10,411, sales of 311 units, and a 36% change in costs or demand. Which option best applies Explain why businesses identify and satisfy customer needs?
Try the question, check the answer, then read the explanation to understand the curriculum point.
At a glance
MCQ
Type
practice
Style
Topic
Identifying and understanding customers
Question
- A. Use customer needs to judge average order value, employees impact, and the business objective in Customer needs.
- B. Give only a definition of Identifying and understanding customers without using the case evidence.
- C. Treat break-even and profit as identical and ignore the effect on employees.
- D. Choose the largest sales figure without checking costs, finance, or context.
Answer
The correct option is: Use customer needs to judge average order value, employees impact, and the business objective in Customer needs.
Explanation
This answer fits the scenario because Use customer needs to judge average order value, employees impact, and the business objective in Customer needs. The case evidence gives ?11,911, 311 units, and 36%, so the answer must explain the commercial effect rather than repeat a definition. The distractors are weaker because they confuse break-even and profit, miss the employees, or ignore the business objective.
Common mistake
Customer needs common mistake 1
Giving a vague answer instead of directly addressing: Explain why businesses identify and satisfy customer needs..
Answer by clearly explaining how to explain why businesses identify and satisfy customer needs..
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