Northline Gym serves business clients while changing promotion; the case evidence includes supplier lead time of ?10,664, sales of 289 units, and a 11% change in costs or demand. Analyse how the business should respond to Explain dangers of poor customer service, including dissatisfied customers, poor word of mouth and reduced revenue.

Start with the business context. Apply customer service to Northline Gym serves business clients while changing promotion, then explain how the decision changes unit contribution, costs, revenue, cash flow, or stakeholder outcomes. A balanced response considers both the benefit and the risk for managers, uses figures such as ?14,064 or 11%, and reaches a supported judgement based on the business objective.

Use the command word first. This explanation is anchored to Customer service methods and impacts and Good customer services because it links the command word to scenario evidence, commercial reasoning, financial impact, and stakeholder consequences. It also separates fixed and variable costs, which helps the final judgement stay precise.