MetroMove serves business clients while changing promotion; the case evidence includes supplier lead time of ?10,956, sales of 336 units, and a 41% change in costs or demand. Which option best applies Explain how advances in ICT have allowed customer services to develop through websites, e-commerce and social media?

The correct option is: Use social media, ICT, e-commerce, websites to judge net profit margin, customers impact, and the business objective in Customer service and ICT.

Choose this response because Use social media, ICT, e-commerce, websites to judge net profit margin, customers impact, and the business objective in Customer service and ICT. The case evidence gives ?12,456, 336 units, and 41%, so the answer must explain the commercial effect rather than repeat a definition. The distractors are weaker because they confuse cash flow and profit, miss the customers, or ignore the business objective.