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CraftCrate serves business clients while changing promotion; the case evidence includes supplier lead time of ?4,085, sales of 600 units, and a 30% change in costs or demand. Which option best applies Explain how advances in ICT have allowed customer services to develop through websites, e-commerce and social media?

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At a glance

MCQ

Type

practice

Style

Topic

Good customer services

Question

  1. A. Use social media, ICT, e-commerce, websites to judge gross profit margin, suppliers impact, and the business objective in Customer service and ICT.
  2. B. Give only a definition of Good customer services without using the case evidence.
  3. C. Treat break-even and profit as identical and ignore the effect on suppliers.
  4. D. Choose the largest sales figure without checking costs, finance, or context.

Answer

The correct option is: Use social media, ICT, e-commerce, websites to judge gross profit margin, suppliers impact, and the business objective in Customer service and ICT.

Explanation

This answer fits the scenario because Use social media, ICT, e-commerce, websites to judge gross profit margin, suppliers impact, and the business objective in Customer service and ICT. The case evidence gives ?5,585, 600 units, and 30%, so the answer must explain the commercial effect rather than repeat a definition. The distractors are weaker because they confuse break-even and profit, miss the suppliers, or ignore the business objective.

Common mistake

Customer service and ICT common mistake 1

Giving a vague answer instead of directly addressing: Explain how advances in ICT have allowed customer services to develop through websites, e-commerce and social media..

Answer by clearly explaining how to explain how advances in ICT have allowed customer services to develop through websites, e-commerce and social media..

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